We are looking for an experienced Delivery Manager (Program Manager / Head of Delivery Unit / Account Manager / Delivery Director) to strengthen client relationships, ensure outstanding service delivery, and drive business growth across multiple IT accounts. This is a senior leadership role focused on delivery excellence, people management, and strategic account development.
Details:
Location: Remote in Europe
Schedule: CET working hours
Business Trips: Possible within MENA region
English Level: C1–C2
Start Date: ASAP
Key Responsibilities
Build and maintain long-term, trusted partnerships with key clients.
Serve as the primary point of contact and ensure client satisfaction across all engagements.
Oversee end-to-end project delivery, ensuring that all services meet deadlines, budgets, and quality standards.
Act as the escalation point for complex delivery or performance issues.
Identify and develop new opportunities within existing client accounts.
Propose tailored IT and staffing solutions that create measurable business impact.
Collaborate with senior leadership to create and execute strategic plans for account expansion and retention.
Analyze performance data, market trends, and competitor activity to anticipate client needs.
Build, mentor, and manage cross-functional delivery teams (30+ engineers).
Foster a culture of ownership, accountability, and continuous improvement.
Monitor account profitability, revenue growth, and delivery costs.
Prepare reports and forecasts for executive review.
Establish delivery KPIs and ensure consistent adherence to service standards.
Gather and act on client feedback to drive improvement and innovation.
You have
6+ years of IT industry experience, including 4+ years in Delivery Management.
Proven experience managing large-scale accounts (30+ engineers).
Demonstrated success in outstaffing, outsourcing, or IT services.
Strong leadership, organizational, and problem-solving skills.
Excellent client-facing and communication abilities.
Deep understanding of software delivery processes and team dynamics.
Nice to Have
Experience within fintech, software development, QA, or DevOps.
Technical background (development, testing, or infrastructure).
Experience leading distributed international teams.