We are looking for a Customer Support Agent with Spanish language to join our team in Bucharest as a Customer Support Agent, where you will assist players in resolving their inquiries and technical issues. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing top-tier support to our gaming community. If you enjoy problem-solving and helping others, we would love to hear from you!
Details:
Schedule: Full-time, hybrid (3 times/week onsite)
Location: Bucharest, Romania
Start: ASAP
English: Fluent
Spanish: Fluent
Responsibilities:
- Provide detailed and high-quality responses via email or chat to player inquiries regarding the game platform.
- Register, monitor, and resolve requests and issues that players encounter in their daily use of the platform.
- Assess whether a request can be resolved directly or requires escalation to another service.
- Achieve individual and team objectives (KPI) set by management.
- Accept feedback and implement improvement plans accordingly.
- Pre-analyze and report technical issues following the incident management (IM) procedure.
- Work in shifts, ensuring 24/7 support coverage alongside various teams.
Requirements:
- Native or fluent in Spanish and fluent in English, both oral and written.
- Excellent written and verbal communication skills, with the ability to simplify technical language for non-technical users.
- Strong writing ability and proficiency in online communication software and ticket management systems.
- Good command of IT tools such as Word, Excel, and Outlook, as well as other online communication software.
- Service- and customer satisfaction-oriented, with an empathetic and diplomatic approach.
- Previous experience in a contact center or a similar role.
- Resourceful and stress-resilient personality, able to remain calm in all situations.
- Ability to meet tight deadlines with minimal supervision.
- Capable of working independently while also being an effective team player.
Offer:
- A friendly work environment that fosters optimal performance.
- Leadership based on talents, values, trust, and autonomy.
- Opportunities for career progression and specialization through internal mobility.
- Competitive salary package aligned with the Romanian market.
- Hybrid work model: 3 days in the office, 2 days working from home.
- Meal allowance.
- Private health insurance.
If you are passionate about customer service and gaming, apply today to become part of our team!