We are seeking a proactive and customer-focused Service Desk Agent to join our dynamic team in Timisoara. If you have a passion for technology, problem-solving, and providing excellent customer support, this is the perfect opportunity for you! You will be working in a fast-paced environment, assisting users with technical issues, and ensuring smooth IT operations. Join us and be part of a supportive and innovative workplace where your contributions make a real impact.
Details:
Location: Timisoara, Romania
Work Model: Hybrid (3 days office / 2 days home) after completion of a 3-week training period
Working schedule: Shift rotation 24/5., Monday to Friday, 40 hours a week.
Employment Type: Full-time
English: Fluent
German: Fluent
Start: ASAP
Responsibilities:
- Monitor and resolve system and application issues in a timely manner.
- Provide support through phone, email, and chat on a rotating shift basis.
- Perform basic troubleshooting and fault isolation to identify technical issues.
- Follow established procedures for routine system maintenance and updates.
- Assist with resolving user inquiries and help desk-related concerns.
- Collaborate with higher-level support teams for issue escalations and resolutions.
- Track and analyze help desk performance metrics to ensure efficiency.
- Troubleshoot and resolve basic operating system-related issues.
- Configure and manage applications, as well as handle network-related concerns.
- Work closely with senior support teams for escalations and complex issues.
Requirements:
- Fluent in German with strong written and spoken communication skills.
- Proficient in English for effective workplace communication.
- Strong ability to understand and meet customer needs while aligning with business objectives.
- Excellent problem analysis skills, with the ability to break down and organize complex situations.
- Proficiency in MS Office Suite and basic understanding of network concepts.
- High attention to detail and accuracy.
- Strong problem-solving and critical thinking abilities.
- Ability to address diverse stakeholder needs and negotiate effective solutions.
- Collaborative and team-oriented approach to achieving goals.
- A technical background is preferred, particularly in telecommunications.
- 0-2 years of experience in customer support or service roles.
- Familiarity with network management tools (e.g., NMS, OSS) is a plus.
- Comfortable working in fast-paced, customer-facing environments.
- Quick to learn new technologies and adapt to evolving tools and systems.
Offer:
- Working Schedule: Shift rotation 24/5, Monday to Friday, 40 hours a week. Shift hours TBC.
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to support career growth and development
- Team events to foster a warm and engaging work environment
- Meal allowance and transportation reimbursement
- Vacation bonus: 3.5%
- Fitness/wellness reimbursement: 150 RON/month
- Afterschool benefit: max 400 RON/month
- Gift vouchers for Christmas and Easter
- Private health insurance for employee well-being
- And many more exciting benefits!
Join our team and be part of a dynamic environment where you can grow and make an impact!